Get More 5-Stars Ratings & Learn About Your Patients

First type in your facility's approximate number of NEW PATIENTS per month below then choose the option that most represents your office:

  • Single-Location
    Office

    $0
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  • Everything a small healthcare office needs to grow its online reviews.
    • More 5-Star Reviews
    • Increase Walk-ins
    • Learn to Improve Your Office
    • EMR Integrated & Automatic
  • Get Started
    • Single-Location / Small Practice Features

      • HIPAA Compliant
      • Unlimited Providers
      • Unlimited Account Users
      • Unlimited Locations
    • Survey & Reminder Features

      • Text and email surveys
      • Auto-email reminders
      • Survey question customization
      • Set time between surveys
      • Private feedback
    • Notification & Response

      • Low Score Notifications
      • Respond to customers via email or text
      • Response Grading
      • Social review minimum score
    • Review Consolidation

      • View and reply to online reviews in one place
      • See all patient encounters
    • Locations

      • Unlimited Locations
      • Add users to multiple locations
      • Location-specific messaging and survey customization
    • Multi-company/team

      • Multi-company & teams functionality
    • HIS, EMR, EHR, RIS, PMS, etc. Integrations

      • AVAILABLE AT NO EXTRA CHARGE WITH 1-YEAR & 2-YEAR SUBSCRIPTIONS
    • Analytics

      • Change over time
      • Response by rating
      • Statistics dashboard
      • Business Intelligence Systems Integrations (Domo, Google Data Studio, Tableau, ClicData, etc.)
    • Training

      • Personalized System walkthrough
    • Support

      • Email
      • Chat Available 9am - 5pm EST
      • Phone
      • Video conference

Facilities or practices over 1200 patients per month must purchase larger package.

  • Multi-Location Office
    & Outpatient Care

    $0
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  • Robust features for growth-focused teams.
    • Cross-office reputation improvement
    • Provider-specific ratings
    • Understand patient's experiences
    • Automated, integrated system
  • Get Started
    • Multi-location office features

      • HIPAA Compliant
      • Unlimited Providers
      • Unlimited Account Users
      • Unlimited Locations
    • Survey & Reminder Features

      • Text and email surveys
      • Auto-email reminders
      • Survey question customization
      • Set time between surveys
      • Private feedback
    • Notification & Response

      • Low Score Notifications
      • Respond to customers via email or text
      • Response Grading
      • Social review minimum score
    • Review Consolidation

      • View and reply to online reviews in one place
      • See all patient encounters
    • Locations

      • Unlimited Locations
      • Add users to multiple locations
      • Location-specific messaging and survey customization
    • Multi-company/team

      • Multi-company & teams functionality
    • HIS, EMR, EHR, RIS, PMS, etc. Integrations

      • AVAILABLE AT NO EXTRA CHARGE WITH 1-YEAR & 2-YEAR SUBSCRIPTIONS
    • Analytics

      • Change over time
      • Response by rating
      • Statistics dashboard
      • Business Intelligence Systems Integrations (Domo, Google Data Studio, Tableau, ClicData, etc.)
    • Training

      • Personalized System walkthrough
    • Support

      • Email
      • Chat Available 9am - 5pm EST
      • Phone
      • Video conference

It looks like you've got alot of patients! Let's talk about how we can help you!

Contact Us
  • Outpatient
    Care

    $0
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  • Giving you the edge in a competitive market.
    • increase referrals
    • improve your operations
    • catch complaints before they become problems
    • EMR, EHR, RIS, PMS, HIS, HL7 integrated
  • Get Started
    • Outpatients care Features

      • HIPAA Compliant
      • Unlimited Providers
      • Unlimited Account Users
      • Unlimited Locations
    • Survey & Reminder Features

      • Text and email surveys
      • Auto-email reminders
      • Survey question customization
      • Set time between surveys
      • Private feedback
    • Notification & Response

      • Low Score Notifications
      • Respond to customers via email or text
      • Response Grading
      • Social review minimum score
    • Review Consolidation

      • View and reply to online reviews in one place
      • See all patient encounters
    • Locations

      • Unlimited Locations
      • Add users to multiple locations
      • Location-specific messaging and survey customization
    • Multi-company/team

      • Multi-company & teams functionality
    • HIS, EMR, EHR, RIS, PMS, etc. Integrations

      • AVAILABLE AT NO EXTRA CHARGE WITH 1-YEAR & 2-YEAR SUBSCRIPTIONS
    • Analytics

      • Change over time
      • Response by rating
      • Statistics dashboard
      • Business Intelligence Systems Integrations (Domo, Google Data Studio, Tableau, ClicData, etc.)
    • Training

      • Personalized System walkthrough
    • Support

      • Email
      • Chat Available 9am - 5pm EST
      • Phone
      • Video conference
  • Hospital
    Systems

    Let's Talk!Contact Us
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  • Help your community understand why you are their best choice.
    • Manage your hospital reputation
    • Department specific ratings
    • Identify problem areas
    • Centralized system for hospitals, outpatient care, satellite offices & hospital-owned practices
    • HIS integrated
  • Let's Chat
    • Hospital system Features

      • HIPAA Compliant
      • Unlimited Providers
      • Unlimited Account Users
      • Unlimited Locations
    • Survey & Reminder Features

      • Text and email surveys
      • Auto-email reminders
      • Survey question customization
      • Set time between surveys
      • Private feedback
    • Notification & Response

      • Low Score Notifications
      • Respond to customers via email or text
      • Response Grading
      • Social review minimum score
    • Review Consolidation

      • View and reply to online reviews in one place
      • See all patient encounters
    • Locations

      • Unlimited Locations
      • Add users to multiple locations
      • Location-specific messaging and survey customization
    • Multi-company/team

      • Multi-company & teams functionality
    • HIS, EMR, EHR, RIS, PMS, etc. Integrations

      • AVAILABLE AT NO EXTRA CHARGE WITH 1-YEAR & 2-YEAR SUBSCRIPTIONS
    • Analytics

      • Change over time
      • Response by rating
      • Statistics dashboard
      • Business Intelligence Systems Integrations (Domo, Google Data Studio, Tableau, ClicData, etc.)
      • Custom systems dashboards development
    • Training

      • Personalized System walkthrough
      • Custom designed staff training materials
    • Support

      • Email
      • Chat Available 9am - 5pm EST
      • Phone
      • Video conference
      • Dedicated account management
      • On premise support

FAQs


Learn More About MedRev Through Frequently Asked Questions




  • How does MedRev help my medical practice get more positive reviews?

    After their appointment, patients receive a text or email request to fill out a short internal satisfaction survey. Once the survey is completed, we provide your most satisfied patients a link to leave you a review online.

  • How does MedRev help prevent negative reviews?

    MedRev sends out a short satisfaction survey to patients after their visit to your office. The results of this survey populate on your dashboard and do not get sent to any public review site. If the patient gives a negative rating on the satisfaction survey, instead of receiving a request for a public review, they are asked to provide optional comments about their experience which are visible only to your staff. Your staff is alerted of this negative feedback so they have the opportunity to respond to the patient in an appropriate manner. By addressing negative patient experiences quickly and directly you reduce the likelihood that patients will take their grievances public.

  • Does MedRev hide negative reviews or otherwise keep them from being posted?

    No, MedRev does not control a patient's ability to leave a public review and never hides reviews from being visible online. That would be a violation of many review platforms' terms and conditions. We request feedback from dissatisfied patients directly. By responding to negative feedback privately, you can lessen the likelihood that an unhappy patient will leave a negative online review.

  • Is using MedRev going to take up a lot of my front office staff’s time or interfere with their daily workflow?

    No, MedRev is built to be simple, easy, and automatic for your staff. For most healthcare practices MedRev only takes a few minutes each day to manage. We have flexible options so you can choose a method that works best for your practice. For example, you can send out surveys by uploading a list, typing in an individual patient’s information, or using an automatic integration to do it for you.

  • Is MedRev HIPAA compliant? How can I be sure my patients’ information is secure?

    Yes, MedRev is 100% HIPAA compliant. We never send out any correspondence containing medical record information. In fact, the only information we need about your patients is their first and last name, cell phone number, and email address. We guarantee in our terms and conditions that we will only use this information for the expressed purposes of the MedRev system.

  • There are other reputation management systems out there. Why is MedRev the best choice for a medical practice?

    MedRev is the ideal choice for medical practices big and small because it is the only reputation management system that was built specifically for the healthcare industry. Our experienced team of medical software developers, project managers, and marketing directors have an intimate understanding of healthcare marketing. We took the time to understand physicians, medical teams, and the intricacies of running a healthcare business. MedRev isn’t for every industry. Our specialization is what makes us the best medical review management system.

  • Can patients opt out if they don’t want to receive correspondence from MedRev?

    Yes, every text or email sent out through our system includes a clearly visible unsubscribe or “stop” option which will immediately prevent them from receiving any future communication from the MedRev system.

  • Our medical practice has more than one location, how does MedRev know to which location listing to send our patient reviews?

    MedRev sends out site-specific messages from each location so you never have to worry about patients leaving a review in the wrong place. We link each of your locations individually to the appropriate review listing across platforms so even if you have a single Facebook page, yet several Google locations, every review goes to the right place.

  • Can I use MedRev to send out satisfaction surveys to past patients?

    Yes, you can upload a list of patients who visited your office over a given time period. The time period you choose is up to you, however sending the survey only to patients who have visited your office recently tends to receive the highest response rate.

  • If we have patients with multiple appointments do they receive a satisfaction survey after each visit?

    It's entirely up to you. You can choose to suppress text and/or email messages for patients who have received communication through MedRev over the past week, month, year, or a custom time period. We recommend suppressing future communication for a time frame of at least three months to get the highest response rate and most valuable feedback.

  • What review platforms does MedRev support? What if a platform that is important to my practice isn’t listed on your website?

    MedRev supports Google Places, Facebook, and Yelp by default. If you want to add your reviews to a different platform, we can set that up for you. We support all of the best healthcare review sites such as:

    • ZocDoc
    • Healthgrades
    • Vitals
    • WebMD
    • RateMDs
    • CareDash

    If you would like to integrate with a review site that is not listed here, please contact us for more details.

  • Will my team be alerted when a patient gives negative feedback?

    Yes, you will be notified on your dashboard and can choose to also be notified through e-mail as soon as negative feedback is submitted.

  • Can patients leave a comment with their survey?

    Yes, if a patient gives negative ratings on the satisfaction survey questions, they are asked for optional comments instead of being redirected to the public review pages.

  • How long does it take a patient to complete the satisfaction survey?

    Since you have the option to customize your satisfaction survey, the time it takes a patient to respond will vary. For most healthcare offices we recommend 2-4 questions, which typically takes a patient 10 to 20 seconds to complete.



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What can we do for you today?



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